Monday 10am - 9:30pm
Tuesday 10am - 9:30pm
Wednesday 10am - 9:30pm
Thursday 10am - 9:30pm
Friday 10am - 9:30pm
Saturday 8:45am - 6pm
Sunday 9am - 6pm
Open Bank & School Holidays (Please check all holiday times as opening and closing times can vary)
We do not run our holiday times over December
Centre is Closed 24th December - 2nd January
Information we collect about you when you use our website
Our website provides access to some other services, including the option to contact us via our website and to become an East London Gymnastics Centre subscriber. It also enables you to register for a number of classes as a non-member/member. You may need to provide some information about yourself to access these services or if you contact us in another way.
How we use information about you
Responding to questions, feedback and requests for information or support.
You can also contact us by telephone, email or letter. We do not record calls or retain any records of calls. However, if you are a member or subscriber we may log important calls and other communications. We will use the information you provide to respond and will retain any correspondence for up to one year after the matter is resolved.
We will be very careful to ensure that any information that could identify a person will be removed or changed to preserve anonymity.
When dealing with complaints, we use the personal information provided to respond to the complaint and to monitor the service we provide. If the complaint is about another person, we usually need to share the complainant’s identity with whoever the complaint is about. If a complainant does not want information identifying him or her to be disclosed, we will try to proceed but it is often not possible to handle a complaint on an anonymous basis.
We will retain information relating to complaints for three years from the point that the matter is closed unless there is a legitimate and lawful reason to retain the information for longer e.g. for safeguarding, regulatory or compliance purposes or to exercise or defend legal claims.
You have the right to object to any of the above sharing of your information which we do so on legitimate interest grounds. Please bear in mind that if you object then this may affect our ability to carry out the tasks above for your benefit.
Other lawful reasons for using information about you
We may need to process information about you to comply with applicable laws and protect our legitimate interests and legal rights, including, but not limited to, use in connection with legal claims, compliance, regulatory, investigative purposes (including disclosure of such information in connection with legal process or litigation).
Why we share information about you
We will not share any information you have provided without your consent unless there is a legal or other legitimate reason to do so or it is necessary to provide the service you have requested.